FAQ

Here are answers to the questions we hear most often. Still need help? Email us at nabizada2006@gmail.com — we reply within 24 hours on business days.

How long will my order take to arrive?

Orders are processed quickly and shipped from our overseas suppliers. Typical delivery time is 7–15 business days depending on your location. As soon as your order ships, we'll email you a tracking link so you can follow its journey.

What is your return policy?

We offer a 30-day return window. If you're not happy with your purchase, contact us within 30 days of delivery and we'll help you with a return or replacement. Items should be unused and in their original packaging where possible.

How can I track my order?

As soon as your order ships, we'll email you a tracking number with a link. Enter it on the carrier's website to see where your package is at any time.

Are your candle warmers flameless and safe?

Yes. Our candle warmers melt wax with a warming plate or bulb — no open flame, no smoke, no soot. They're a safer alternative to burning candles, especially in homes with kids or pets. Always follow the safety instructions included in the box.

Do you offer a first-order discount?

Yes! Use the code WELCOME10 at checkout to get 10% off your first order.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover credit and debit cards, plus Apple Pay, Google Pay, PayPal, and Shop Pay. All payments are processed through secure, encrypted checkout.

What should I do if my item arrives damaged?

We're sorry about that! Please email us at nabizada2006@gmail.com within 7 days of delivery with your order number and a photo of the damage, and we'll arrange a replacement or refund.

How can I contact your support team?

Email nabizada2006@gmail.com anytime. Our US-based support team replies within 24 hours on business days. Please include your order number for the fastest help.